Comments on: Yes, AT&T Continues To Suck

By: Michel

Michel — Sun, 20 Sep 2009 20:20:20 +0000

I just had same situation for Sponsership Fee. It is huge surprized and makes me supper ungery! I called ATT, and ATT Customer Serivice explaned, but it was unclear at the moment, because I did not know there is charged for Employee Discount. So I serched about the chrages on the Web Site, the found out that about the Fee. Now I undarstand the fee, but it is charged Wireless bill too. I am planing to change the Wireless to other connection. So I am concerended whether ATT charge me the same fee with new line or not. I may need to call ATT or talk to locat ATT shop that make extra time and energy for this matter.

By: Tim J.

Tim J. — Mon, 14 Sep 2009 01:13:34 +0000

Great site…keep up the good work.

By: Jason Wagner

Jason Wagner — Mon, 31 Aug 2009 16:26:41 +0000

So it sounds like they are taking a pretty firm stance on the removal of the actual sponsorship fee. At least they are consistent. Sadly, I didn’t have any other charges or anything that they could remove to recover the $36 charge. Glad to hear you had a better experience.

By: Flappy

Flappy — Sun, 30 Aug 2009 20:16:25 +0000

I just successfully had the $36 fee waived from my account after arguing (yes, arguing, as in heated exchange, very unprofessional of the CSR at ATT) over this fee. The bottom line is that the in-store CSR told me we were missing out on a Corp discount so he added it to our account, but never told me about the $36 fee. The operator at AT&T also told me it was impossible to waive the fee but found other creative ways to basically recoup the $36 (by removing old txt overage charges).

Let me make one thing clear: AT&T phone CSRs are masters at finding and removing fees. There must be a reason for that: they do it all day every day. EVERY AT&T customer owes it to themselves to simply call 611 from their cell and ask for their account and billing to be reviewed. If you don’t call you won’t save anything. If you think you do not have any mystery fees to be concerned about you are probably wrong, AT&T finds many ways to charge you including all new methods all the time, and every one of these need to be fought. It’s a sad world we live in, truly.

By: John M

John M — Sun, 09 Aug 2009 23:52:03 +0000

Try filing a complaint online with the FCC to recover your money.

By: Jason Wagner

Jason Wagner — Mon, 20 Jul 2009 13:47:36 +0000

I was talking with the AT&T Customer service people (dial 611). They informed me that my company should have “informed me of the new charge”. Apparently a few companies are paying the fee on behalf of their employees, but most are not. It still seems like AT&T’s responsibility if you ask me….

By: Ross Grady

Ross Grady — Mon, 20 Jul 2009 12:29:44 +0000

Were you talking to regular AT&T, or the special reps that handle corporate accounts? Also, is there still a person at our mutual employer who “owns” the relationship with AT&T? Seems like they might be surprised & annoyed to learn that AT&T is charging us to get the discount.

By: Jason

Jason — Mon, 20 Jul 2009 03:14:54 +0000

Yeah, I would agree that they will be similar when it comes to silly fees and stuff like that. But, it would seem like AT&T is truly hated by most of it’s subscribers. If you look at this “Customer Service Report” from 2009 you will see that Verizon is ranked considerably higher than AT&T.

http://www.mobile-broadband-reviews.com/att-customer-service-09.html

By: Kyle Barnoff

Kyle Barnoff — Mon, 20 Jul 2009 03:06:36 +0000

I don’t think that customer service with Verizon will be any more impressive to you. The best thing that could happen for customer service in cellular service would be a ban of required contracts. If cellular companies could not hold you in a contract, they would not be able to take advantage of you with ‘surprise fees’. Aka, write to your senator! Lol.

By: Alexis

Alexis — Mon, 20 Jul 2009 03:04:24 +0000

Ooh my favorite thing to do. I’ve never argued with AT&T but thanks for the warning… That’s definitely ridiculous.