http://plzkthxbai.com/blog/2009/09/28/is-chat-the-future-of-tech-support/ Blogging the web, technology, and more. Fri, 16 Mar 2012 12:20:17 +0000 hourly 1 http://wordpress.org/?v=3.3.2 http://plzkthxbai.com/blog/2009/09/28/is-chat-the-future-of-tech-support/#comment-865 Chill Mon, 19 Oct 2009 01:31:03 +0000 http://plzkthxbai.com/blog/?p=1055#comment-865 Live chat can be very beneficial to customers aside from their convenience they could save time and they could do some other things while chatting. Live chat can be very beneficial to customers aside from their convenience they could save time and they could do some other things while chatting.

]]> http://plzkthxbai.com/blog/2009/09/28/is-chat-the-future-of-tech-support/#comment-645 Caitlin Tue, 29 Sep 2009 03:35:50 +0000 http://plzkthxbai.com/blog/?p=1055#comment-645 The only people who I could see being 'unhappy' with the move to chat for tech support would be people who are 1) old enough to be going blind and therefore have difficulty reading the chats when their bifocals are out of reach, and 2) people who at the moment they need the technical support do not have access to their computer or the interwebs. But that's a very small percentage of users, and you can't please everyone. The only people who I could see being ‘unhappy’ with the move to chat for tech support would be people who are 1) old enough to be going blind and therefore have difficulty reading the chats when their bifocals are out of reach, and 2) people who at the moment they need the technical support do not have access to their computer or the interwebs. But that’s a very small percentage of users, and you can’t please everyone.

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